Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide:

• Your full name, phone number, and email address when submitting a quote or booking a site visit.
• Your property address and project details when requesting an on-site estimate.
• Photos or files you voluntarily upload related to your painting project.
• Messages and inquiries you send through our contact forms or WhatsApp.

Information Collected Automatically:

• IP address, browser type, and device information.
• Pages you visit, time spent on our website, and referring URLs.
• Cookie data and usage analytics (see Section 4).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide painting service quotes.
• To schedule and confirm free site visits and appointments.
• To send you project updates, service reminders, and follow-up communications.
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve disputes.
• To send occasional promotional content if you have opted in (you may unsubscribe at any time).

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website or conducting business (e.g., email platforms, CRM tools), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function properly (e.g., navigation, forms).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is anonymized.
• Preference Cookies: Remember your theme preference (light/dark mode).

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/HTTPS encryption for all data transmitted through our website.
• Access controls limiting who can view your personal data.
• Regular security audits and updates to our systems.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a portable format where applicable.

To exercise any of these rights, please contact us using the information in Section 10.

7. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Google Maps, or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Company: Lopez Painting
• Phone: 770-744-6406
• Email: hello@lopezpainting.com
• WhatsApp: Message us on WhatsApp